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MerlinRead Support

Need help? We're here for you. Find answers to common questions or contact our support team.

Contact Support

For questions, technical issues, or account assistance, please contact us:

We typically respond within 24-48 hours during business days.

Frequently Asked Questions

How do I get started?

Download MerlinRead from the App Store or Google Play, sign in with your Google or Apple account, and start exploring stories! You can chat with characters and ask questions as you read.

Is MerlinRead safe for kids?

Yes! MerlinRead is designed with children's safety in mind. All content is age-appropriate, and our AI companion provides helpful, safe responses. Parents manage accounts and can monitor reading progress.

What age groups is MerlinRead for?

MerlinRead offers three reading themes:

How does the AI chat companion work?

As you read, you can ask questions about the story or chat with characters. Our AI companion is spoiler-safe—it only discusses content you've already read, so conversations won't ruin the story!

Can I delete my account?

Yes. You can delete your account directly from the app settings, or contact us at support@mail.merlinread.com. For more information, see our Account Deletion Guide.

How do I manage my subscription?

Subscription management is handled through your device's app store (App Store or Google Play). You can manage or cancel your subscription in your device settings.

I'm having technical issues. What should I do?

Try these steps:

If issues persist, contact us at support@mail.merlinread.com with details about the problem.

Account & Privacy

For questions about your account, data, or privacy:

Feedback & Suggestions

We love hearing from you! If you have feedback, feature requests, or suggestions for improving MerlinRead, please email us at support@mail.merlinread.com.